FREQUENTLY ASKED QUESTIONS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master, American Express, Discover cards, as well as Paypal.
WHAT IS YOUR RETURN POLICY?
All sales are final. We do not accept refunds or exchanges because all items are made to order and customized individually.
HOW DO I PURCHASE ITEMS?
Just click on the "add to cart" to add any item to your shopping cart. Click on the "purchase" button if you want to add an item to your shopping cart AND checkout. At any time you can click on the checkout button.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Currently, Out The Crib Customs does not offer direct shipping to international addresses.
Most orders ship within 24 hours. US Standard Mail ships and delivers 6 days a week, so you are sure to get your package just 2-5 days after shipping. You can also choose 'Express' to reduce the shipping time to 1-3 days.
Economy: 3-6 days
Standard: 2-5 days
Express: 1-3 days
*All shipping times are estimates and do not account for delays due to processing failures or addressing issues.